FAQ's

1. What products do you sell?

We specialise in home appliance products designed to improve comfort and everyday living. All products are carefully selected to meet quality and safety standards.

2. Do you offer free shipping?

Yes. We offer free shipping on all orders within the United Kingdom.

3. How long does delivery take?

Delivery typically takes 3–5 business days after your order has been processed.

4. How long does order processing take?

Orders are processed within 1–2 business days, excluding weekends and public holidays.

5. Can I track my order?

Yes. Once your order has been dispatched, you will receive an email with tracking information where available.

6. Can I cancel my order?

Yes. Orders can be cancelled before dispatch. If your order has already been shipped, you may return it in accordance with our Return and Refund Policy.

7. What is your return policy?

You may return eligible items within 14 days of delivery, provided they are unused and in their original packaging. Full details are available in our Return and Refund Policy.

8. Who pays for return shipping?

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

9. What should I do if my item arrives damaged or faulty?

Please contact us within 48 hours of delivery with photos and details of the issue. We will arrange a replacement or refund where appropriate.

10. Do your products come with a warranty?

Some products include a manufacturer’s warranty. Warranty terms vary by product and are listed on the product page where applicable.

11. Are your prices inclusive of VAT?

Yes. All prices are listed in GBP (£) and include applicable VAT unless stated otherwise.

12. How can I contact customer support?

You can contact us using the details below:

Email: support@homtexe.tech
Phone: +44 07449 783513

13. Where are you based?

We are based in the United Kingdom at:

14a Honey Street
Manchester, England, M8 8RG
United Kingdom